Amazon is an impulse buyer's dream/nightmare. They have tons of great stuff at amazing prices, and even more terrible things at even better prices, and can get it all to your doorstep on the same day to maximize the impulsiveness of your decision!
The problem with applying the "what you see is what you get" philosophy when purchasing something online, especially something on the lower end, is that the seller can pick and choose exactly what it is they want you to see.
When a comedian by the name of Emily Heller decided to buy a doormat from Amazon, the joke was on her.
Tried to buy a doormat and here's what arrived: a piece of foam with a photo of the thing I wanted printed on it. pic.twitter.com/sqK7vgH7Ii— Emily Heller (@MrEmilyHeller) July 20, 2016
Here's a better look at the listing, complete with the image of the doormat
And this is what she received
It gets even worse when you take a closer look
Clearly, she's been bamboozled
No one else got foam!!! All the one star reviews are for the actual product— Emily Heller (@MrEmilyHeller) July 20, 2016
She contacted the seller for a refund, and got this response
UPDATE!!! Requested a refund and got a response: pic.twitter.com/m0j8rs8dEj— Emily Heller (@MrEmilyHeller) July 21, 2016
The seller insists it was her computer monitor's display settings that made the doormat look any different from what she received.
Her fans had a laugh about it with her, and a few started sharing similar stories of being scammed
oh my god pic.twitter.com/QqQXxyHg2M— BIG BULLY (@boissongazeuse) April 10, 2016
@boissongazeuse Once my dad ordered a piano chair from Amazon, a real one on which you can sit. But he got a tiny replica of it in the mail!— Sumit Paul (@sumitpaul) July 20, 2016
She even had someone accuse her of making the whole thing up
You guys!!! I have my first Doormat Truther!!!! https://t.co/3ADE2sWZjy— Emily Heller (@MrEmilyHeller) July 21, 2016
But ultimately she reached out to Amazon and got her money back
I said no. Didn't wait to hear back, and filed an A-to-Z claim with Amazon and got a full refund in store credit.— Emily Heller (@MrEmilyHeller) July 21, 2016
And here I was complaining about the oil separating in the 12 pack of peanut butter I ordered.