Video game developers CD Projekt Red spent almost a decade developing the long-awaited dystopian RPG game Cyberpunk 2077, but even after all of the hype surrounding the game, many players found themselves severely disappointed with the title.
The developers postponed the game's release date three times, before finally deciding the title would be released across platforms on Dec. 10. But within hours of the game's launch, many players had complaints.
Gamers found the much-hyped graphics were subpar on "older" consoles like the PlayStation 4 and Xbox One, and many PC gamers also had gripes with the game's visuals.
While developers have promised to roll out a series of updates fixing these performance issues, many are dissatisfied with their purchase — and some are looking to get a refund for Cyberpunk 2077 altogether.
CD Projekt Red apologized for potentially misleading consumers.
After days of players complaining about bugs and glitches on older consoles, the Cyberpunk 2077 developers released a statement apologizing for the issues, conceding, "We should have paid more attention to making it play better on PlayStation 4 and Xbox One."
CDPR promised it has been working tirelessly to roll out the updates necessary to make Cyberpunk 2077 run smoother on the last-generation consoles, but revealed the final planned patch wouldn't roll out until February 2021.
"These should fix the most prominent problems gamers are facing on last-gen consoles," CDPR wrote. "They won't make the game on last-gen look like it's running on a high-spec PC or next-gen console, but it will be closer to that experience than it is now."
The frustration gamers are having with this is partially due to how hard it is to secure the next-gen consoles, as new drops of the PlayStation 5 and Xbox Series X frequently sell out in minutes.
Here's how to get a refund for 'Cyberpunk 2077.'
If you're one of the players with last-gen consoles who is wholly unsatisfied with your purchase, CDPR claims you will be able to receive a refund through Dec. 21.
Digital purchases of the game need to be processed through your console's game store (or through the Steam support page if you purchased the game for PC).
Those who purchased a physical copy are advised to attempt to return it through the retailer, and those with issues should contact CDPR at email@example.com.
But despite these promises, many are finding they cannot process their refunds and are met with unclear language as to what steps to take next. Reporter Patrick Klepek wrote of his personal experience attempting to return the game for VICE, revealing that most retailers don't appear to be on the same page as CDPR.
Sony, specifically, states in their refund policy: "If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty."
People are starting to get this response back from CD Projekt RED, after emailing their “help” address for refunds. The language is interesting: it doesn’t tell you to request a refund from Sony anymore. You’re supposed to wait. pic.twitter.com/Hb77SQ5teD— Patrick Klepek (@patrickklepek) December 16, 2020
Sony's definition of faulty is where gamers are finding the issue. While many consider it "faulty" — thus their reasoning for returning the title, since CDPR has promised a series of patches to ensure it runs smoother — Sony does not classify it as such and has denied many consumers' refunds.
Xbox players have been more successful in returning the title, though neither company guarantees a refund.
Many who have contacted CDPR directly have only received automated messages in response.