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Rude Customer's Apology To Starbucks Barista Goes Viral For The Best Reason

By Mustafa Gatollari

One of the worst parts of working in the food service industry is dealing with customers who are rude or demeaning. 

Irritable customers sometimes seem to think that company policy is decided and carried out by the same person who works behind the register, wipes down tables, and takes orders.

So, when they have an issue with company policy, they think that treating entry-level employees terribly is the answer to their problems and will bring about the change they're seeking. Even worse, most rude customers just storm off huffing and puffing once they're done complaining, leaving employees to deal with the aftermath.