Early this morning, footage showing a doctor being forcefully removed from a United Airlines flight from Chicago to Louisville went viral. The man was seemingly left injured after he refused to voluntarily give up his seat, allegedly for stand-by employees who needed to be in Louisville on Monday for a flight.
As you can imagine, Twitter isn't very happy over how United dealt with the situation, and the brand has been trending on Twitter for most of the day. Here's how social media users have been slamming the airline...
What do you think about the video?
In a statement following the video's publication, United's CEO, Oscar Munoz, said, "This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation."
However, in an internal memo, Munoz stated, "Our employees followed established procedures for dealing with situations like this. While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right."
He did acknowledge that "there are lessons we can learn from this experience, and we are taking a close look at the circumstances surrounding this incident."