Movie buffs have taken it to Twitter to voice complaints about the lack of subtitles available on The Take (or Bastille Day), a 2016 crime-drama featuring Idris Elba, Richard Madden, and the like, which arrived on Netflix only recently.
According to some Netflix users, there are no subtitles available for the majority of the French-speaking scenes, which makes it significantly more complicated to follow the narrative.
Some allege that Netflix made a mistake by failing to add subtitles to 'The Take' or 'Bastille Day.'
The Take (or Bastille Day) originally premiered in movie theaters across the U.S. on Nov. 18, 2016, and it garnered positive reviews from critics and avid cinema-goers alike. It revolves around the unlikely collaboration between a hot-tempered CIA agent (Idris Elba) and an unusually gifted pickpocket (Richard Madden), who accidentally gloms a bag with a bomb inside.
Those eager to immerse themselves in the adrenaline-drenched world of the movie have taken it to Twitter to criticize Netflix for its failure to include subtitles for the French-speaking scenes.
"Hey @netflix I’m trying to watch “The Take” and since I don’t speak French I was hoping you could do something about the subtitles.. who has English subtitle for English but not for French?... it even says “British Movies” #justcuz come on! Thanks," tweeted an irked Netflix user.
"Sorry, @netflixThe movie The Take with @idriselba looks great but half of it is French and there are no English subtitles except when they’re speaking English. Big Fail," wrote another person.
Some see it otherwise.
"I watched “the take” last night on @netflix. It was missing the subtitles for 80% of the movie. It was still good though," opined a person.
The majority of Twitter users describe difficulties with accessing the subtitles after changing the relevant settings. But some have encountered an even stranger phenomenon. As a few claim, the subtitles for the French-speaking scenes appeared less than halfway through the movie, at the 56-minute-mark.
Others have tried to contact the customer service, only to be told that they should report the technical difficulties if the subtitles don't appear once they have selected them.
"Sadly, this happened to me too. It’s definitely an internal issue. I was on the line with a Netflix help center employee and they said all we can do is tap “report a problem” and select “subtitles.” Everyone do that so that it can be fixed!" a Redditor named axelpro30 revealed.
According to an increasingly popular theory, the licensing agreement might be at the root of the problem. However, it's perhaps best to take the explanation with a pinch of salt, as it may not have a factual basis.
Netflix addressed the complaints on Tuesday, Sept. 22, 2020 via a tweet.
The streaming platform acknowledged the new wave concerns via a tweet posted on Tuesday, Sept. 22, 2020.
"Thanks, the US is one of the regions that is affected by the subtitle issue with The Take. Thanks for reporting this, we are looking into a fix at the moment. ^SB," Netflix CS tweeted.
Unfortunately, they didn't make clear what's causing the issue or how long it would take for it to be resolved.
It's uncertain when the subtitles will become available. Let's just hope that it will happen soon.
The Take (Bastille Day) is available on Netflix now.