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This Restaurant Owner Responded To A Rude Customer's Review Perfectly

By Mustafa Gatollari

Online reviews can make or break a business, so it's understandable whenever a restaurant owner takes their rankings on sites like Yelp or TripAdvisor very seriously. I can't count the number of times I've relied on an online community of food critics to pick the perfect restaurant and left a very satisfied customer.

But that doesn't mean I don't read the 1-star reviews either to see if there are any dealbreakers in there. Oftentimes, the reviewers make valid points, but there are plenty of instances where the 1-star-giver is basing their rating off of something completely silly.

Like this one traveler who left poor feedback for a restaurant based on its "lack of integrity" on TripAdvisor.