Famous YouTuber Says His Dog Died After Staying At PetSmart Pet Hotel


Jul. 17 2018, Updated 4:50 p.m. ET

Pets quickly become a part of the family, but they can't always go everywhere families go. When it comes time for a vacation, we have to leave them in trusted hands. That may be a friend or other caretaker, but there are also a number of pet hotels and kennels that will take care of your furry friend for a fee.

Article continues below advertisement

YouTube star Corey Dixon trusted his dog Aspen to PetSmart when he went on a trip to an area that supposedly has a lot of bears. It seemed like the safest choice, since dogs will sometimes run up to and antagonize bears before you realize what's happening.

But while at PetSmart, Aspen came down with a serious illness. Dixon was shocked by his dog's condition when he arrived to pick him up, saying his ribs were showing and he was having serious trouble breathing.

Article continues below advertisement

Aspen is a service dog trained to alert her owner when his heart condition was about to cause him to faint. Many service dogs are so sensitive, they can recognize changes in a person's body before the humans do. Dixon was distraught by what her stay at PetSmart seemed to have done to her.

Article continues below advertisement
Im beyond disappointed, sad and disgusted. So I left Aspect at a petsmart in Etobicoke for a week while I was in Muskoka seeing as I've been told not to bring my dog up there with all the bears and such. So I thought she'd be okay at petsmart and have a little vacation for herself. Tess and I picked her up today.. she's been very sick, drooling, shaking, and she has lost A LOT of weight. It's hard to see in these photos but her ribs are sticking out quite abit [sic]. We are taking her to the emergency vet now. But if anyone can offer any suggestions, please do. She means the world to me. She's a registered cardiac alert dog and she's saved me more than once. Please help if you can.

Dixon has a fairly large following because of his YouTube videos, and people paid attention when he reached out to PetSmart to complain about the condition Aspen was handed over in. He also wanted to know why he wasn't notified when she began to get sick on the premises.

Article continues below advertisement

But sadly, the worst was still to come. Aspen was put down on Sunday after her condition continued to deteriorate.

Article continues below advertisement

Dixon wrote to his followers that he managed to raise about $3,000 for veterinary fees online, and says that money will be used for funeral costs.

Article continues below advertisement

He also shared some pictures of Aspen enjoying happier times:

Article continues below advertisement

And thanked everyone for their support during this difficult time.

Article continues below advertisement
Article continues below advertisement

He especially wanted to honor Aspen for her work as a service dog. Dixon's condition would lead him to faint, and if that happened in public, Aspen was trained to find help. She saved his life more than once.

Article continues below advertisement

The difficulties aren't over. PetSmart is contesting Dixon's story, saying that Aspen died because of a pre-existing condition, and it had nothing to do with her stay at one of their pet hotels, the CBC reports. But Dixon disagrees, saying they still had a responsibility to Aspen and her health.

"We know that she was sick in PetSmart's care, we know that much. And that they didn't bother to call the vet when she should have been seen a lot earlier," Dixon said. 

Article continues below advertisement

"If she'd seen the vet when she started showing signs of being sick, maybe she would have had a better chance."

The company did give $5,000 towards veterinary expenses for Aspen, which Dixon thanked them for. However, a spokesperson named Erin Gray said that a preliminary investigation "indicates that our associates followed all policies and procedures."

Article continues below advertisement

Gray added that at least one veterinarian "reported the cause of death as a pre-existing autoimmune disease ... completely unrelated to Aspen's stay at PetSmart."

Gray is referring to a condition called Myasthenia gravis, which is a disease that can affect breathing. 

Article continues below advertisement

However, Dixon says they're still waiting on the results of a test that will show whether Aspen had the condition, and no one yet knows the results. 

Regardless, it still wouldn't explain why Dixon never heard a peep about Aspen being so ill until he arrived to pick her up. He also shared an assessment of Aspen's health from a vet made four days before her stay at PetSmart:

Article continues below advertisement

Dixon has apologized for making his timeline all about Aspen, but it's a painful situation:

Article continues below advertisement

Aspen was family.

More from Distractify


More From Distractify

    • CONNECT with Distractify
    • Link to Facebook
    • Link to Twitter
    • Link to Instagram
    • Link to Email Subscribe
    Distractify Logo
    Do Not Sell My Personal Information

    © Copyright 2021 Distractify. Distractify is a registered trademark. All Rights Reserved. People may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.