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Source: Instagram

The Conspiracy Collection Launch Crashed the Jeffree Star Cosmetics Website

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YouTuber Shane Dawson has collaborated with beauty queen Jeffree Star to launch a makeup palette of his own. In case you haven't been following along, Shane has been documenting the entire process, from conception to launch, through his new YouTube docuseries The Beautiful World of Jeffree Star.

Fans are ridiculously excited about the palette, which launched on Nov. 1. It's been in the works for over a year while Shane had been dropping hints about his work on the collection.

Fans aren't happy with Jeffree Star Cosmetics' customer service.

After the launch, though, things didn't go as smoothly as planned. Like with most beauty gurus' palettes, the launch sold out quickly, and many others were forced to turn to Jeffree Star Cosmetics' customer service because they couldn't complete their orders.