When you work in an industry where you have to regularly deal with customers, it's easy to get frustrated. I get it. But it's never OK to physically assault your customers with a blender. Unfortunately, that is an incident that happened at an Ohio McDonald's on September 22.
Britany Price used the drive-thru at the McDonald's in Colerain Township to order food for her and her children. Unfortunately, her order was all wrong. That's where everything started to go downhill.
Price parked her car and went into the restaurant to complain that her order was wrong. You can see her in this surveillance footage waiting patiently to be helped. She's the one in the white tank top and yoga pants. Eventually, though, she lost whatever patience she had.
Britany wasn't helped for 23 minutes. 23 minutes! That's a long time. Clearly, this McDonald's location was having a tough day, but waiting 23 minutes for your order to be corrected is the opposite of "fast food." So she very understandably got upset that she had to wait so long.
In the surveillance video, you can see Britany refilling her drinks, waiting, trying to get their attention, and getting more and more frustrated. Eventually, she leaves the McDonald's and heads to to her car to get the rest of the bags in her order. She brings them in to demonstrate how wrong her order is and she gets into it with someone behind the counter.
As their conversation escalates, Britany gets more and more frustrated. Pretty soon after, about 25 minutes from the time she entered the restaurant, she starts hurling her bags of food at the McDonald's worker. It might not have been her finest moment, but it's what happened next that made headlines.
After Britany threw the soft, paper bags full of soft hamburgers, the McDonald's employee responded by throwing a blender at her. The blender hit her face so hard that she was knocked to the ground. Later, she found out that the blender broke her nose and her cheekbone, injuries that required surgery to correct.
Britany told WDTN News, "I wasn't the only one that got frustrated, you know, watching the video we see a lot of people that see me and her talking, trying to resolve the issue and they're like, 'I'm not dealing with this,' you know, they just left, they didn't even place their order."
When asked if she regretted throwing the food, Britany said, "I mean, I definitely don't feel like there would have been a different result. I feel like even if we would have just went verbal back and forth that it still would've escalated to something else."
It seems like it was a bad day for everyone involved. And it has got to suck when a customer gets so frustrated that she throws food at you. But that's never an excuse to respond by breaking her face!
Britany's lawyer has filed a civil lawsuit against McDonald's," according to Metro. In a statement responding to the incident, McDonald's wrote, "The safety of our customers and employees is of utmost importance to us. We are looking into this matter and will take the appropriate steps once our investigation is complete."
It's an unfortunate incident for everyone involved. But I'm going to go out on a limb and say it was more unfortunate for Britany, whose face was broken in multiple places because someone threw a blender at her face.