It's been a rough week for United Airlines. First, a 10-month-old bulldog puppy died from suffocation on a flight from Houston to New York after a flight attendant insisted that the animal be stored in an overhead bin.
"United is apologizing for a "tragic accident that should never have occured" on flight 1284 last night where a passenger was ordered by a flight attendant to put a bag containing her dog in the overhead bin. The dog died inflight," one user wrote on Twitter.
And yesterday, it emerged that the airline had accidentally shipped a family's 10-year-old German Shepherd, Irgo, from Oregon to Japan when he was supposed to meet the family in Kansas. The family was instead met at the airport by someone else's Great Dane.
And now, United Airlines is going viral again. Writer Frederick Joseph took to Twitter on Tuesday to explain how flight staff on a United flight from Newark, New Jersey, had sided with the worst kind of passenger.
There's unwritten rules when it comes to air travel. One of them being that you shouldn't take your shoes off in what is essentially a tin can that traps every odor imaginable. Joseph claims that a woman who put both her feet up on her table while he was trying to eat ended up being treated better than he was.
So flight staff walks by numerous times without saying anything, and I’m irate, because no black person would ever get away with this shit. So I start looking at the staff noting that there is an issue. You know, giving them the snitch eye... pic.twitter.com/953966yubs— Frederick Joseph (@FredTJoseph) March 13, 2018
So I’m like “I understand, which is why there is room for your feet and legs under the seat in front of you”— Frederick Joseph (@FredTJoseph) March 13, 2018
So she says “this is why I fly first class, and I don’t come back here with everyone else.”
So I’m like “that’s great, so are you going to put your feet down?” pic.twitter.com/u3ZAOsrnxB
So she calls over a flight attendant as soon as I say that!— Frederick Joseph (@FredTJoseph) March 13, 2018
She says to the flight attendant “this man is disrupting my flight, I’m just trying to be comfortable”
So I point at her feet and explain my stance.
Yesterday, Joseph updated the situation, claiming that a United representative had called him to explain that the woman hadn't been compensated.
UPDATE: so @united called me this morning to tell me that the passenger didn’t receive any compensation.— Frederick Joseph (@FredTJoseph) March 14, 2018
So I told the United representative “I’m happy to hear that, but I still have an issue with the flight attendant pacifying her and essentially taking her side.” pic.twitter.com/ODLGcRpdv6
The rep says “well, our staff can’t tell someone what to do. But, again, I assure you, she didn’t receive money.”— Frederick Joseph (@FredTJoseph) March 14, 2018
So I say “that’s great, again. But by attempting to momentarily pacify her, the flight attendant created a negative situation for me and took her side.” pic.twitter.com/yJE0SUffYG
I continue “also, I find it hard to believe that if this was a person of color someone wouldn’t have asked her to put her feet down.”— Frederick Joseph (@FredTJoseph) March 14, 2018
She says “sir, I personally don’t believe it has anything to do with race or culture. As you can hear from my last name, I am a Hispanic person” pic.twitter.com/Z4Y9vkMjee
Basically, United had a woman w/ a Spanish sounding surname tell me there should be no issue because the woman ended up not getting money.— Frederick Joseph (@FredTJoseph) March 14, 2018
Oh, and racial bias didn’t matter here, because again a woman with Spanish sounding name at United says it didn’t.
Tone deaf. pic.twitter.com/TH9cT9FbjY
In a statement to Newsweek, United Airlines said:
"At no point was any customer offered compensation for this issue, and we’ve talked with our customer to clarify this with him, and address his concerns. We want all of our customers to be treated with respect, and we do not tolerate discrimination of any kind."
Unsurprisingly, Twitter wasn't impressed with United.
What do you think of the Twitter thread?