Yesterday, footage emerged of a doctor being forcefully removed from a United Airlines flight from Chicago to Louisville. The man was left with a bloody face after he refused to voluntarily give up his seat to a stand-by employee who had work the next day.
Social media was outraged, with many slamming the company on Twitter. And now, as if things weren't bad enough for the airline, the hashtag #NewUnitedAirlinesMottos is trending on Twitter, and they're pretty accurate.
This is not going well for them.
In response to the backlash they've received, United's CEO Oscar Munoz said, "This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation."
However, in an internal memo, he praised the employee's behavior. "This situation was unfortunately compounded when one of the passengers we politely asked to deplane refused, and it became necessary to contact Chicago Aviation Security Officers to help," the letter stated. "While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right."
Meanwhile, an attorney for the doctor involved in the incident, David Dao, said in a statement, "The family of Dr. Dao wants the world to know that they are very appreciative of the outpouring of prayers, concern, and support they have received. Currently, they are focused only on Dr. Dao's medical care and treatment."