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Escape Room Owner Shares Brutally Honest Response to 1-Star Review

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As much hate as services like Yelp get, it's hard to deny that they're online reviews are useful at times. Sure, Yelp strong-arms businesses into joining their platform when they don't want to, and there have been scandals of local businesses paying people for positive reviews. However, it doesn't change the fact that I've found some honestly amazing spots just using Yelp and Google Reviews. 

Stars aren't everything, either — it takes a bit of digging into the 5-star and 1-star reviews to see if people's concerns about the joint are legitimate or if someone is just upset that their waitress or waiter wasn't flirting back at them, or they felt like they didn't want to pay for a meal after they finished eating the entire thing.

Or, as is the case with this escape room, when the reviewer was a destructive customer who almost burnt the joint down.