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Amazon's "Fulfillment Ambassador" Tweets Have People Concerned for Amazon Workers


Amazon has earned plenty of criticism around the world for the conditions at their fulfillment centers. According to Business Insider, some workers have claimed that they have to urinate in bottles out of fear that taking a bathroom break would get them fired. Others have said that staff are under “constant surveillance” and face health problems from the physically demanding job. 

In 2018, Amazon deployed at least 50 “FC Ambassadors” to act as online spokespeople for the company in hopes of curtailing the bad press. “It’s important that we do a good job of educating people about the actual environment inside our fulfillment centers,” Amazon told Business Insider in August of last year when people discovered the accounts replying to negative comments about the company. 

Not many people paid the accounts much notice until recently. At the start of the month, Amazon offered to give members of the public tours of the fulfillment centers to see what they're "really like."