Domino’s Managers Quit and Close Store Mid-Shift on TikTok Due to "Constant Understaffing"
"Workers get treated worse at dominos than any other fast food..."

Sep. 18 2023, Published 10:54 a.m. ET

Two Domino's managers quit in a viral TikTok and closed their store mid-shift due to "constant understaffing."

High-volume fast-food franchises are difficult to run. Sure, the fact that there is a clear kitchen protocol for creating menu items and training programs for workers to show them how to best operate in the kitchen helps to ameliorate things, but when there are only a couple of people working during a ridiculously busy time period and you're understaffed, there's only so much you can do.
As an employee, things get infuriating when you're dealing with an owner who won't listen when you explain what your store needs to operate more effectively during working hours.

This is especially true when you've got mounting orders and not enough hands to get them done in a timely manner, things can get very stressful very quickly when a ton of hungry and irate customers are calling up wondering just where their food is.
As an employee, things get even more infuriating when you're dealing with an owner who won't listen when you explain what your store needs to operate more effectively during working hours.
The two managers sparked debate after quitting mid-shift.

For two Dominos managers, they decided to extricate themselves from the situation entirely and filmed the exact moment they both tendered their resignations.
The timing of when they decided to do so, however, sparked a debate on TikTok.
TikToker Mikayla posted a clip of the two quitting, which quickly went viral.

In a now-viral clip, user @mikaylaprindevill states, "This is the end, final moments. We're leaving it just how we f------ found it. F--- this job."
The managers stated that they were the only two workers at the particular franchise location, which relies heavily on delivery drivers, during the busy shift.
The duo explained what happened in a separate video.

After the clip garnered a ton of views on TikTok, the duo explained what happened in a separate video that ultimately lead them to relieving themselves of their pizza-making duties.
According to Mikayla, it was just the two managers and a delivery driver covering six towns.

"It was just Cody and I inside and one delivery driver. Our delivery zone spans across about six towns. So unless orders come in perfectly where we can do nice doubles and triples that are quick, the driver can be on the road for up to an hour per run," Mikayla said.
"We had about 15 deliveries on the board."

She continued, "With that being said, we had about 15 deliveries on the board, maybe a little more, and then like five or six on the heat rack waiting for him."
According to the TikToker, the Dominos typically needs many more employees to make sure it can handle the load of orders coming in.
Mikayla explained that they needed five delivery drivers to get food out and four folks working inside.

A minimum of five delivery drivers to get food out and four folks working inside to fulfill orders in a timely fashion during a busy rush is necessary, Mikayla says.
She went on to indicate that the location has been "problematic" for quite some time now and that owners have clearly stopped caring about the franchise.
Delivery times were between five to six hours.

"We were never going to catch up, the delivery times were like five to six hours, and this was at nine o’clock so we’re closing in four hours, so any deliveries on top of what we already had were definitely not getting delivered that night," she said.
This busy Saturday was the straw that broke the camel's back.

Mikayla said that this particular Saturday night was the proverbial straw that broke the camel's back and that this had been going on for quite some time.
Many TikTokers applauded her decision and began sending messages to Dominos to take note of the former employees' gripes.
The decision sparked quite the debate online.

There were some, however, who expressed that they could've at least finished out the rest of their shift and stopped taking orders at a specific time, and informed backlogged customers that they wouldn't be able to fulfill their orders.
Other Dominos employees also weighed in.

One commenter added: "As a Dominos employee ... upper management should have absolutely closed the store with that little to no staff. Fireable offense that they didn't."
Another Dominos worker said that it's difficult to judge the entire company based on one restaurant.

Another worker at the chain wrote: "I wouldn’t judge Domino’s as a whole. That’s based on your owner. I’ve worked for Domino’s for 15 years, for very wonderful people."
Mikayla agreed, writing: "Different franchises run differently! The one i worked at was just simply unacceptable behind closed doors!"
Many commenters blasted the company.

Some commenters blasted Dominos, writing: "Workers get treated worse at dominos than any other fast food I genuinely don’t understand why."
Some users encouraged others leaving "toxic" work places.

"Normalize leaving toxic work places," one user wrote. "I support this 100%"
Others had some jokes.

One commenter joked: "Bet the website pizza tracker still said .your order is in the oven.'"
What do you think?

What do you think? Did they do what they needed to do in order to send a message to upper management and understaffed businesses in general? Or should they have at least closed out their shifts?