Panera Getty
Source: Getty

Panera Employee Refuses to Take Drive-Thru Order Because of Screaming Kid

Mustafa Gatollari - Author
By

Dec. 31 2022, Published 9:10 a.m. ET

When you're working in a drive-thru, trying to hear customer requests through the loudspeaker can be a tall order. In these situations, it's probably best to just be patient and calmly ask the customer to repeat their request, or at least, that's probably what corporate training would tell you.

Article continues below advertisement

Of course, it can be frustrating to have to constantly repeat yourself and strain your ears listening in on a customer's order. How many drinks did they say that they wanted? What was the substitution they wanted? Did they want anything taken out? Added in?

It can be even more annoying if the customer in question is responsible for a ton of audio feedback coming in through the speakers as well. Which is seemingly what happened in a viral TikTok where a woman was told by a Panera employee that they wouldn't be taking their order through the loudspeaker in the drive-thru because her child was making too much noise.

Article continues below advertisement
Source: TikTok | @leikerornot

In a clip posted by TikToker @leikerornot, a woman can be seen recording the drive-thru of a Panera location as she speaks to a worker through the loudspeaker.

"So you are gonna refuse to take my order because my child is screaming?" she can be heard saying.

The employee responds, "Yes I have the right to do that you're more than welcome to come inside or you can place an order online and we'll make it for you."

Article continues below advertisement
panera drive thru employee refuses order screaming child
Source: TikTok | @leikerornot

"And what is really like you're gonna not take my order."

"Yes ma'am that is what I'm saying. OK well I do have this on video and I will be emailing corporate because that's just like completely rude."

Article continues below advertisement
panera drive thru employee refuses order screaming child
Source: TikTok | @leikerornot

She then explained why she wasn't able to come inside and place her order. "I cannot come inside because my daughter does not have shoes on do you understand that?"

Article continues below advertisement
panera drive thru employee refuses order screaming child
Source: TikTok | @leikerornot

The employee responds, "No I understand but you're also more than welcome to order through online as well. So you want me to take an extra 20 minutes and order online? That's not convenient to me."

Article continues below advertisement
panera drive thru employee refuses order screaming child
Source: TikTok | @leikerornot

She continues, "It's your job to take orders and stuff and this is ridiculous...so I'd like you to take my order please."

The employee finally says, "OK, I will be happy to take your order as long as your daughter does not scream, all right?"

Article continues below advertisement
panera drive thru employee refuses order screaming child
Source: TikTok | @leikerornot

The woman states, "I think that's a pretty good decision on your part."

The worker then said, "OK I don't need this attitude-" and then the video cuts out

Article continues below advertisement
panera drive thru employee refuses order screaming child
Source: TikTok | @leikerornot

While it sounds like the woman in the video clearly believes that she is in the right, TikTokers who saw her clip largely appeared to be supportive of the Panera employee. Some indicated that he was only saying/doing what they secretly wished they could say and do in their own jobs.

Article continues below advertisement
panera drive thru employee refuses order screaming child
Source: TikTok | @leikerornot

And then there were those who said that she should consider the fact he is wearing an earpiece and hearing a child's screeches through headphones is a very jarring and grating experience. Others blamed the woman for not putting shoes on her child stating that it wasn't the employees fault she didn't decide to dress her child properly.

Article continues below advertisement
panera drive thru employee refuses order screaming child
Source: TikTok | @leikerornot

Who do you think is in the wrong for this one? Should the employee have been more polite to the "Karen" Panera patron? Or was this an instance where the customer was indeed, wrong?

Advertisement
More from Distractify

Latest TikTok News and Updates

    © Copyright 2023 Distractify. Distractify is a registered trademark. All Rights Reserved. People may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.