Apps that allow you to transfer money and pay for things from your phone are super convenient, except for the times when they have a glitch. Recently, a huge swath of people who use Cash App regularly have reported that the app was double charging them for transactions, leading to plenty of annoyance online.
Following reports of these double charges, Cash App investigated the issue. Many users were wondering why the app is suddenly double charging them for every purchase.
Why did Cash App charge me twice?
The company announced on June 26, 2023, that it was investigating the issue and also announced that its in-app and phone support services were down. By the morning of June 27, the in-app service was back up, but the phone service was still experiencing issues.
After users discovered that the app was double charging them, many of them posted about it and also complained that the double charges were sending their accounts into the red.
"Our team is aware of an issue causing duplicate Cash Card transactions, which is making some customers see a negative account balance," Cash App wrote on its social media accounts on June 26. The company didn't offer a timeline on when the issue might be resolved, but the issue seems to be a glitch with the Cash Card and has little to do with anything an individual user might do.
The glitch seems to be focused on the Cash Card.
Although you can use Cash App to transfer money, the issue with double charges seems to be focused mostly on users who have the Cash Card. That card is an optional Visa debit card that pulls money out of a user's Cash App instead of from a bank account. You can order the card through the app and have it arrive in the mail, although the glitch has certainly made that option seem less attractive.
Cash App has said that its in-app support is back up after going down on June 26, but it's clear that the technology is experiencing major difficulties. It might make sense to simply avoid the app altogether until we know for sure that the issue has been resolved. Cash App will likely have to take steps to remove the double charges off of user accounts and replenish the funds that were taken by mistake.
Users are understandably furious over the double charges.
In the replies under the post about the issue, users are venting their frustrations about their negative balances. The glitch has also impacted small businesses.
"This is negatively impacting small businesses. People are running to the merchant expecting a refund on the spot. Businesses panic and go ahead and give the refund completely losing the sale. This is a terrible glitch," one user wrote.
A Cash App spokesperson gave the following statement to Distractify: "We have refunded incorrectly charged amounts for nearly all affected transactions and are working on refunding the rest. Your cash balance will now show that you've been refunded, but it may take up to 24 hours for Activity and receipts to be updated."