The worst part is that her empty order is seemingly unexplainable, since the drink she paid extra to get ASAP was still sealed — and yet, gone.
Read on for the details on how this creator couldn't make sense of her Starbucks order, or lack thereof.
When your Starbucks order is empty, you can't be held accountable for how you react.
Ah, that first sip feeling — or not. When this Uber Eats customer goes outside to find her Starbucks bag contains a drink with almost nothing in it, she demands, "Make it make sense!"
The very short clip begins when the creator addresses their UberEats delivery person, and asks for an explanation of what exactly happened to the order.
"How is this even spilling?" the Starbucks fan wonders about the nearly empty drink, which is still sealed on top with a sticker. Meanwhile, the bag is "soaking wet" and the covet-worthy pink drink has spilled over the front steps.
The TikTok creator, Emely Moreno, is also none too pleased to have paid $20 for her order, which the creator later explained in the comments section also included a sandwich, to arrive "in speedy mode."
"Clearly it got here too quick," the disappointed drinker then concluded.
Commenters had a lot to say about this Uber Eats fail.
It seems Emely's share about her Uber Eats order gone wrong really struck a nerve with her followers, as over 690 comments had poured in as of this writing. Perhaps we can all commiserate with hankering for a Starbucks beverage, only to be let down.
Many folks who viewed the video were of the opinion that the driver consumed the beverage and then fled. Personally, we want to give the person the benefit of the doubt and hope that didn't happen!
But other commenters doubted the creator's story, with one person contending that Emely kicked over her order and then blamed Uber Eats and Starbucks to get clicks.
But many others had her back. Some commenters tagged Uber Eats and Starbucks and demanded that Emely get a refund.
These are likely the same people who have also had bad experiences with the food delivery service.
Uber Eats' policies on missing food are pretty clear.
Taking a look at Uber Eats' site, you can see that the company provides guidance to customers who do not receive a full order.
You can fill out a form to explain what happened with the order, and provide photos. You can also share feedback directly with the restaurant.
Meanwhile, the company also states that they won't replace the order, but that "you may be eligible for a refund."
Here's hoping in this case, the refund is issued.
And, if you have an issue with a driver, which most certainly isn't a rare occurrence, you can also rate the person on the Uber Eats app, but that seems to be about the only recourse for bad experiences involving the deliverer.
Of course, all of these guidelines don't help Emely satisfy a Starbucks craving.
Our thoughts and prayers go out to you at this difficult time, because we've all been there!